Tennessee 511 IVR - Telecommunications System for Traveler Information Functionality

Terminator Description

This terminator provides the caller interface and voice processing (voice recognition/synthesis) that supports voice-enabled traveler telephone information systems. It provides wireline and wireless caller access to 511 systems and other telephone access mechanisms like 7 or 10 digit local access numbers. It represents the boundary of the architecture where a call is received and processed and includes voice portal capabilities in scenarios where a distinct voice portal exists between ITS Centers and telecommunications providers. The terminator gathers traveler information, alerts, and advisories from information service provider(s) and uses this information to support voice-based interactions with a traveler.